by Michelle Porchia
Nowadays more meetings are being held virtually—phone, webinars, Skype, etc. Below are suggestions on how to have a productive and effective meeting where people feel heard, understood, and time is used well.
People listen differently and hear differently. I'm sure you've replied "that's not what I said" to someone who has repeated what they thought they heard you say. I call this "different styles."
Main styles of communication:
Keep in mind that we all have elements of each style. What I am talking about are the main (strong) elements of communication styles. I am not labeling or putting people in a box. My intent is to help folks realize that it is often communication styles that impact our giving and receiving information, not our personalities. When we understand how we communicate and how others communicate, we can become more effective communicators and listeners.
For example: I have a tendency to ask a lot of questions. Some people saw this as interrogation. Others saw it as questioning them personally. I had to learn to adjust the way I asked questions and how many questions I asked. I also can be very direct and matter of fact and get right to the point. Some find this offensive. I’ve learned to “soften” my communication. It is not about changing who you are. It is about being heard and understood, and hearing and understanding others.
Phone Meeting Tips:
When we understand our communication style and how it impacts or off puts others and then we try to understand how others communicate, we can become more effective communicators and listeners. It will also help you to have more effective meetings.
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